Credit specialist in auto lending. Loan specialist – expert in the field of loans

The volume of positions of each banking institution is constantly growing.

Not surprisingly, the increase in the number of lending programs entails the emergence of new areas of work in the banking sector. These are brokers, managers, consultants.

But credit specialists are of particular value. It is the activities of employees in this area that largely determine the level of trust in the bank, improving the quality of lending services and reducing the percentage of overdue debt downward.

Relevance and prospects for the development of the position

Any bank is a financial and credit institution, and lending services are one of the most popular.

It makes it possible to acquire any material assets even if the required amount is not available. Of course, the population needs loans. For banks, in turn, the implementation of such a service provides an opportunity to increase capital, reduce the level of overdue debt and subsequent optimal activity in general.

Currently demand for loan officers quite high. Lending experts carry out their activities not only on the territory of the bank, but also at retail outlets and mortgage centers. That is why the position is quite relevant. The banks themselves are interested in workers in this area. The further bright future of the banking institution largely depends on the level of professionalism and productivity of the loan specialist.

In the future, the career growth of a credit specialist who has started working outside the bank may begin with a transfer to the head office, in particular, to the lending department. Where the main tasks are to identify the solvency of candidates, work with documentation, accrual, write off interest from citizens’ accounts and other operations. With hard work, it is possible to be promoted to senior specialist of a department, deputy head of a department, then head of a department and director of a branch of a banking institution.

Personal requirements for the candidate

Basic requirements The following are considered personal qualities for the position of loan specialist:

  • Analytical mind;
  • honesty;
  • tact;
  • sociability, friendliness, openness in communicating with people;
  • responsibility;
  • perseverance;
  • resistance to stressful situations, equanimity;
  • speed in decision making;
  • desire to work and study.

The task A credit expert's role is not only in paperwork, but also in the ability to find an individual approach to a citizen of any category. In addition, the responsibility for choosing a reliable client and completing the transaction also lies on the shoulders of the loan specialist. That is why, when choosing an employee for a given position, special attention is paid to his personal qualities.

In addition to specific human characteristics, it is necessary to have a set professional skills and specific knowledge. This includes the following requirements:

  • availability of a knowledge base regarding the promotion of bank services in the area of ​​lending;
  • awareness of all available credit products;
  • the ability to competently and accurately assess the reliability and solvency of a candidate;
  • desire to promote the culture of a banking institution.

In other words, a loan specialist must be competent in all matters of lending.

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Job responsibilities

According to labor instructions of most banks to the list of job responsibilities Loan specialist includes the following functions:

  • familiarizing the candidate with the nuances of providing the service, a detailed description of various loan programs and choosing the most suitable one for the client;
  • calculating the amount of the loan provided and the amount of the monthly payment on it;
  • receiving applications from clients for a loan and their further analysis;
  • assessing the risk of non-payment of debt by the client with further assignment of an appropriate credit rating;
  • confirmation of the authenticity and presence of the necessary documents with further transfer to the appropriate department for security verification;
  • transfer of documents to the economic service;
  • sending an application to the credit commission;
  • preparation of the appropriate package of papers;
  • conclusion and signing of an agreement with the client;
  • accompaniment . In other words, control over timely payment of loan installments;
  • drawing up reports.

It should be noted that the loan specialist does not directly search for a candidate. An employee carries out activities with an existing client.

Rights and responsibilities

Add to list rights provided to the loan officer include:

  • provision of social guarantees provided for by law;
  • familiarity with the decisions of the organization’s management regarding the activities of the credit specialist;
  • the possibility of demanding all possible assistance from management in fulfilling their immediate responsibilities;
  • informing the manager regarding projects about improving the methods of work performed by the employee;
  • the possibility of demanding improved working conditions;
  • improving professional skills and qualifications.

Responsibility, assigned to the credit specialist, includes the following points:

  • for failure to fulfill or improper performance of duties established by;
  • for causing material harm to the employer;
  • for violation ;
  • for offenses occurring during the employee’s working life.

What to note in a resume for an applicant for this position

The position of a loan specialist is currently very relevant and in demand in the labor market.

To receive an invitation, you must submit a preliminary application.

To interest an employer, you should indicate the following points:

Most often, when choosing future employees of the lending department, managers pay attention to the presence of an economic education, confidence in conversation, and a pleasant appearance. Priority, of course, goes to applicants with experience in banking products, but energetic young people without experience often also get the opportunity to try themselves in the field of loans. Especially considering the fact that the demand for lending specialists is quite high.

Features of the position in various fields

The specifics of the work of a loan specialist are such that the workplace may not be in the office of the banking institution. This could be a car dealership, a shopping center, or a mortgage lending office.

In general, the peculiarities of individual lending areas lie only in knowledge of the product for which the client wishes to apply for a loan. For example, an employee in the auto lending department is involved in processing transactions regarding automotive products.

A loan specialist, whose workplace is located in communication stores or electronics sales centers, concludes a loan only for the specified product.

The same goes for mortgage professionals. Points of sale of bank products provide sales and consultation directly on the issuance of credit cards.

The job responsibilities are identical, the only difference is in the product for which the loan is issued.

In any case, employees whose activities are related to processing loans are required to know all existing lending programs and be able to competently sell related lucrative offers and notify about promotions. In addition, you should navigate all the nuances and be able to find a professional answer to any question the client has.

The position of a credit specialist is quite relevant at the moment. Managers, realizing that employees in this area are practically the face of a banking institution, place quite serious demands on candidates. Not surprisingly, the productive work of credit specialists brings profit to the bank and only increases the confidence of citizens.

The rules for selling banking services are discussed in the following video training:

Work in the field of investing and finance attracts people with high incomes. Many job seekers begin a career in this field as a loan officer. This profession does not require special education or high qualifications. The specific responsibilities of a loan officer vary by location.

What does a loan officer do?

Citizens and legal entities often require borrowed funds. A loan is necessary for purchasing expensive goods, starting your own business, replenishing the working capital of an enterprise and for other purposes.

The responsibilities of a loan specialist include initial consultation with the client, accepting a loan application, signing loan documentation and much more.

A lending specialist is an employee who provides advice on issuing loans, selection of financial products suitable for the client, calculation of loan rates and execution of contracts. Can work in a bank or other financial organization, a household appliance store, an auto center, a development company or another legal entity. It is to him that people who want to get a loan turn to him.

The most preferable option is employment in a bank. Here, a credit specialist will provide a wide range of financial services, actively study the work of a financial organization, and improve his skills. In other places, the responsibilities of a loan specialist often come down to informing citizens about current offers and drawing up an agreement using a template.

The knowledge and experience gained will help you advance your career. After working with individuals, the employee may be transferred to the corporate clients department. Where the volume of loans issued and average work will be higher.

In the banking sector, preference is given to its own personnel. An experienced employee can count on advanced training with subsequent assignment to a vacant position of a lower-level manager, for example, head of a sector.

Requirements for a candidate for the position

When searching for an employee for the position in question, HR employees pay attention to several factors:

  • sociability and restraint;
  • ability to quickly analyze information;
  • desire to learn and develop;
  • ability to negotiate;
  • ability to remember a large amount of information;
  • desire to be part of a company with its own corporate culture;
  • availability of relevant experience.

A specialized economic education is welcome, but is not decisive. The necessary basis for work is given during preliminary training at the bank.

Personal qualities

When choosing characteristics for a resume, it is worth focusing on the following:

  1. Communication skills and tact. The responsibilities of a loan officer involve constant communication with people. You need to politely convey to people essential information about a banking product in a form they can understand. And convince them to sign the contract. In some situations, it is necessary to dispel the doubts of a potential client and refute the existing negative image of banks.
  2. Emotional stability. People of different education and social status apply for loans. Some speak discourteously and demand special treatment. A bank employee has no right to respond rudely or impolitely. He is obliged to comply with ethical standards in any situation.
  3. Attention to details. Often employees have to perform several tasks in parallel: answer questions from a future borrower, draw up a contract, check the accuracy of the information provided, and assess the client’s solvency. At the same time, you cannot make a mistake when drawing up documents.
  4. A sense of responsibility for your work. Interacting with citizens and representatives of organizations, the credit specialist is the face of the bank. The impression of the entire company that the client will have after applying for a loan depends on his professionalism.

The loan specialist must know the laws and regulations in the field of lending

Job description of a credit specialist

The main document regulating the status of a loan specialist in a bank is the job description. It contains a list of rights, responsibilities and professional requirements for an employee holding the corresponding position.

General provisions

The document includes a provision on the employee’s place in the division hierarchy. His immediate superior and the head of the unit are indicated.

Qualification requirements for the employee are established. To occupy the position of a credit expert, a higher financial and economic education or work experience of at least 3 years is required. The requirements are reduced if a person holds the position of assistant specialist or other similar position.

A bank loan officer should know:

  • basic legislation in the field of finance: banking code, law on consumer lending, law on mortgages, law on microfinance organizations, etc.;
  • methods for assessing risks when lending to clients;
  • factors affecting the solvency of citizens and organizations;
  • financial products offered by the bank;
  • labor protection rules;
  • methods of working with confidential information (personal data of citizens, information classified as a trade secret);
  • rules for working with specialized software;
  • basics of labor legislation of the Russian Federation.

Main responsibilities

In the process of work, a credit expert at a bank must comply with:

  • current legislation of the Russian Federation;
  • internal documents of the organization (orders of the director, decisions of the bank’s board, job description);
  • standards of business communication with clients.

Functional responsibilities:

  • informing clients about current loan offers;
  • consulting potential borrowers about the requirements imposed by the bank when issuing a loan;
  • accepting applications, reviewing submitted documents;
  • analysis of clients' solvency;
  • execution of loan agreements;
  • support of contracts, control of debt repayment;
  • loan portfolio analysis;
  • preparation of quarterly reports;
  • participation in the development and implementation of new financial products;
  • timely informing the service for dealing with problem loans about delays under the loan agreement.

Job responsibilities are not limited to the above list. Some specialists defend accepted applications in the bank department that makes decisions about issuing loans. Employees are also tasked with maintaining electronic databases, explanatory and claims work with defaulters.

Some responsibilities include a range of tasks. For example, counseling involves:

  • comparison of several loan products;
  • interest rate calculation;
  • drawing up a loan repayment schedule taking into account the client’s solvency;
  • calculation of the cost of the loan that the client must pay to the bank;
  • informing about ways to reduce the interest rate or increase the loan amount - insurance, inviting a guarantor.

Rights and responsibilities

The job description of a credit specialist includes the following rights:

  • get acquainted with the decisions of the bank management regarding the employee’s work;
  • improve skills;
  • send proposals to optimize and improve your work to your superior;
  • require other bank employees to provide information necessary to complete assigned tasks.

The employee is responsible for improper performance of his duties, for material damage caused to the bank, and for offenses committed. Limits of liability are established by current legislation.

Salary

The salary of a loan officer depends on the efficiency of work. Almost always, employees have a small fixed salary and a bonus depending on the number of loans issued. The remuneration depends on the number of executed contracts, the absence of complaints from clients, the presence of late payments, and other factors.

The average salary of credit specialists in banks varies from 50 to 80 thousand rubles. There is no upper threshold. The salary is about 20-25 thousand rubles.

The loan officer must have high stress resistance

Advantages and disadvantages

Among the advantages of the profession are the following:

  • low entry threshold;
  • high earnings with efficient work;
  • opportunity for additional training and career growth;
  • work in large banks with a corporate culture.

The position of a credit specialist is suitable for active and goal-oriented people. Employees who have proven themselves to be professionals will be noted by management and transferred to more attractive positions within 2-3 years.

It will be difficult for those who do not know how to deal with stress and have difficulty negotiating. The main task of a loan specialist is to issue a loan to a reliable client who will repay the debt in a timely manner. This is done through personal communication with people. An ineffective employee will not bring profit to the bank, will receive a low salary and will be forced to quit soon.

The long-term prospects for the profession in question are mixed. Thus, German Gref predicted a reduction in Sberbank employees involved in the processing of loan applications and execution of contracts for the period until 2025. Their place will be taken by robotic systems.

[name of organization, enterprise, etc.]

This job description has been developed and approved in accordance with the provisions of the Labor Code of the Russian Federation and other regulations governing labor relations.

1. General Provisions

1.1. The specialist in the lending department belongs to the category of specialists and is directly subordinate to [name of the position of the immediate supervisor].

1.2. A person with a higher financial and economic education is accepted for the position of a specialist in the lending department, without presenting any work experience requirements.

1.3. A lending specialist should know:

The Constitution of the Russian Federation, other laws and regulatory legal acts of the Russian Federation in the field of professional activity;

Economic development trends;

Characteristics and features of the product;

Methods for assessing risks when lending to clients;

Factors that determine the specifics of the client’s activities, the stability of his financial condition;

Forecasting methods;

Requirements for obtaining loans;

Rules for establishing business contacts;

Psychology of communication with clients, methods of resolving conflict situations;

Internal labor regulations;

Fundamentals of labor legislation;

Labor protection rules and regulations.

2. Job responsibilities

The lending department specialist is assigned the following job responsibilities:

2.1. Consulting clients about loan terms and requirements for potential borrowers.

2.2. Review and analysis of customer loan applications.

2.3. Preliminary assessment of the submitted documents of the potential borrower for the possibility of providing a loan (authenticity of documents, compliance with the established list, etc.).

2.4. Conducting an analysis of the financial condition of clients.

2.5. Preparation of credit reports.

2.6. Monitoring of existing loans.

2.7. Processing a loan.

2.8. Advising clients on loan repayment issues, including early repayment.

2.9. Monitoring compliance with sales technologies and customer service standards.

2.10. Maintenance and accounting support of loan agreements.

2.11. Formation of internal and external reporting on credit transactions.

2.12. Participation in the development and implementation of new credit products.

2.13. [Other job responsibilities].

3. Rights

The lending department specialist has the right to:

3.1. Get acquainted with draft decisions of the organization’s management relating to its activities.

3.2. Require the management of the organization to provide assistance in the performance of their professional duties and the exercise of rights.

3.3. For all social guarantees provided for by law.

3.4. Require the creation of conditions for the performance of professional duties, including the provision of the necessary equipment, inventory, a workplace that complies with sanitary and hygienic rules and regulations, etc.

3.5. Submit proposals for improvement of organization and methods of work performed by management for consideration.

3.6. Improve your professional qualifications.

3.7. [Other rights provided for by labor legislation].

4. Responsibility

The Lending Department Specialist is responsible for:

4.1. For failure to perform or improper performance of one’s job duties as provided for in this job description - within the limits determined by the current labor legislation of the Russian Federation.

4.2. For causing material damage to the employer - within the limits determined by the current labor and civil legislation of the Russian Federation.

4.3. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal, and civil legislation of the Russian Federation.

The job description has been developed in accordance with [name, number and date of document]

Head of HR department

[initials, surname]

[signature]

[day month Year]

Agreed:

[job title]

[initials, surname]

[signature]

[day month Year]

I have read the instructions:

[initials, surname]

[signature]

[day month Year]

Among all banking professions, the position of a credit specialist has a special place, since a bank is, first of all, a financial and credit institution. The bank's viability depends on the skillful work of these employees, i.e. the ability to increase your loan portfolio, while simultaneously improving its quality and thereby reducing the percentage of overdue debt.

In modern practice credit specialist may also be called or credit expert. Even from the very name of the profession we can conclude that a credit specialist is a bank employee who must:

Know and promote the bank's policy in the field of providing borrowed funds;
- skillfully navigate loan products, offering potential borrowers the most suitable one;
- possess logical thinking and the ability to assess the client’s reliability;
- make decisions and be responsible for them.

In other words, a credit specialist must be an expert in all matters related to lending (from the stage of accepting an application to the end of the contract).

Responsibilities of a loan officer

- Informing a potential borrower about existing options for obtaining a loan and choosing the best one (if the bank does not have a consultant position, but even if it exists, such skills are required);
- calculation of the loan amount and the amount of monthly payments to repay the debt;
- accepting applications for a loan;
- checking the availability of necessary documents;
- non-repayment of the loan and assignment of the appropriate class or rating to the borrower;
- transfer of a package of documents to the security service and economic service of the bank;
- submitting an application for consideration by the credit committee;
- preparation of documentation (loan agreements, guarantees, pledges; payment schedules; various applications (for example, to withhold the amount of debt repayment from wages or write-offs from a plastic card);
- signing the contract;
- contract support, i.e. the need to control the timeliness of debt payment (in large banks a special department is created for these purposes).

The loan specialist must also have a certain intuition and psychological skills in order to sometimes determine during a conversation whether the intentions of a potential borrower are pure. In this regard, employees of credit departments are periodically sent to special psychological courses.

Loan specialist - personal qualities

Due to constant communication with clients, a credit specialist must have a number of personal qualities: communication skills, tact, responsibility, commitment to banking principles, desire to work with people, emotional stability.

The task of a loan specialist is not just to issue a loan, but to formalize a transaction with a reliable borrower, thereby ensuring the bank both a return of funds and a certain level of income. For the greatest competence and quick satisfaction of the needs of borrowers, loan specialists are often divided by type of lending. Some, for example, deal exclusively with mortgage programs or even subprograms, such as, others deal with consumer loans, etc. This allows employees to learn all the intricacies and nuances of a loan product and skillfully apply this knowledge in practice.

The profession of a credit specialist is widely in demand today. It is not without reason that banks place high demands on the level and quality of work of these employees. For the borrower, they are the face of the lending institution. For the organization itself, it is one of the main links of the entire mechanism. This link should under no circumstances be weak, otherwise the stable operation of the bank as a whole may be at risk.

Matvey asks

Hello! I have problems repaying my loan, and they recommend that I contact a loan specialist. Tell me, what are his responsibilities? How to choose?

Good day to you, Matvey. Unfortunately, the term “loan officer” often causes confusion. If you have problems repaying the loan, you will not receive a deferment or additional preferential conditions from the expert.

The responsibilities of a loan officer are:

Financial consulting for clients;
Maintaining all loan documentation;
Drawing up optimal lending programs;
Assistance in calculating the remaining loan amount to repay;
Checking the client's solvency;
Sale of lending services (in some cases);
Concluding loan agreements of various types.

A lending specialist is responsible for authorizing or denying merchandise and other loans at stores, car dealerships, and real estate agencies.

Credit specialists are mostly competent workers, but due to the specifics of their work, they are deceived more often. When working in any institution other than banking, they do not ask for any supporting documents other than a passport. Therefore, there is no way to check the client’s real level of earnings.

What to look for when choosing a loan specialist?

Carefully read the terms of loan agreements offered by experts. By doing the usual calculation, you can find a rate of 30% instead of 5% per annum. Some are guided by reviews of the work of loan officers and prefer to choose according to the recommendations of friends and colleagues.

This is most often observed in banks and real estate agencies, where the cost of a mistake is extremely high and reputation is especially important. Highly competent specialists in this field are worth their weight in gold.